Terms and Conditions

Website Builder (DOTNIK's software and property)

Websites will be created using DOTNIK's proprietary software (online website builder).
DOTNIK services are also referred to "Platform as a Service" (PaaS).
The website builder software used to create a website is not provided to the customer (a hosted and platform-based service only).
Website language files (both frontend and admin panel) should not be given to customers, because it is a hosted and platform-based service only.

The customer's own uploaded files and raw input (database) on the customer's website can be downloaded using the tool provided in the admin panel.
The file's name may be modified, and the database is available in CSV file extension format.
Database Format (CSV): Certain keys, values, or blocks in the database may have JSON or HTML language strings.
The customer is fully responsible for converting JSON and HTML language strings to their particular requirements when merging with other service provider.

We are not a domain registry or registrar.
We are in the process of becoming registrars of the .com domain, and it may take some years.
Currently we do domain registration (.com only) by partnering with an ICANN-accredited registrar.
We are providing registration, renewal, restore, and transfer services for domain names registered with us.

The backup of your database and files are important to us.
Database & Log Backup: Daily (every day 12 am to 6 am IST, retains last 30 backups).
Other Backups (pages, uploads, downloads, and files): Weekly (every Friday 12 am to 6 am IST, retains last 1 backup).
When the server is corrupted due to malfunctions or natural disasters, we shall restore from backups at the earliest possible time.
Also, customers can take backups on their desktop, laptop, or mobile at any time from the admin panel under the tools section.

The customer needs to renew website on or before the due date to avoid website suspension (monthly bill, postpaid).
If a website is not active for more than 90 days after the suspension date, the website and its contents will be permanently deleted, and it is not recoverable.

A domain name is a prepaid service, and it will be registered or renewed from 1 year to 10 years.
A domain restore service is required when a domain is not renewed within it's grace period and the restore cost is very high compared to normal renewal (restoring may be useful to retain it's maturity).
A domain transfer service is required when moving to another service provider, and a 1-year domain fee is chargeable when transferring to a new service provider at their website or company (domain validity extended as existing validity + paid 1 year).
A domain transfer is applicable after 60 days of the registration and before the expiry date.
Renewal Grace Period: 36 days (after the domain's actual expiry date).
Redemption Grace Period: 30 days (after Renewal Grace Period and domain is not renewed, called restore process).
Deletion: 5 days (after the redemption grace period and domain is not restored; after this, the domain goes to fresh registration with the public).
The domain grace periods are determined by the registry or registrar, and we have no control over this, and it may change from time to time, and the status will be shown under domain's data.

We are providing an online website builder platform, and the customer is utilizing the platform. In that way, transactions are happening between dotnik and the customer, and there is no guarantee of return in terms of gain against money spent on the platform.

We adhere to every country's law.
Illegal businesses and services are strictly not allowed to create websites on our platform.
If we find such a website, the account will be suspended immediately without prior notice to the customer.

Requests should be sent from the registered email address and mobile number in written format in the international English language.
Oral and telephone requests may not-executed.

Monday to Friday: 10 am - 6 pm India Standard Time
Saturday & Sunday: holiday