Terms and Conditions

Website Builder (DOTNIK's software and property)

Websites will be created using DOTNIK's proprietary software (online website builder).
DOTNIK services are also referred to "Platform as a Service" (PaaS).
The website builder software used to create a website is not provided to the customer (a hosted and platform-based service only).
Website language files (both frontend and admin panel) should not be given to customers, because it is a hosted and platform-based service only.

The customer's own uploaded files and raw input (database) on the customer's website can be downloaded using the tool provided in the admin panel.
The file's name may be modified, and the database is available in CSV file extension format.
Database Format (CSV): Certain keys, values, or blocks in the database may have JSON or HTML language strings.
The customer is fully responsible for converting JSON and HTML language strings to their particular requirements when merging with other service provider.

The backup of your database and files are important to us.
Database & Log Backup: Daily (retains last 30 backups).
Other Backups (pages, uploads, downloads, and files): Weekly (every Sunday, retains last 1 backup).
When the server is corrupted due to malfunctions or natural disasters, we shall restore from backups at the earliest possible time.
Also, customers can take backups on their desktop, laptop, or mobile at any time from the admin panel under the tools section.

The customer needs to renew website on or before the due date to avoid website suspension (monthly bill, postpaid).
If a website is not active for more than 90 days after the suspension date, the website and its contents will be permanently deleted, and it is not recoverable.

We are providing an online website builder platform, and the customer is utilizing the platform. In that way, transactions are happening between dotnik and the customer, and there is no guarantee of return in terms of gain against money spent on the platform.

We adhere to every country's law.
Illegal businesses and services are strictly not allowed to create websites on our platform.
If we find such a website, the account will be suspended immediately without prior notice to the customer.

Requests should be sent from the registered email address in written format in the international English language.
Oral and telephone requests not-executed.